The Crown & Crooked Billet

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During my 24 years in the pub industry, I’ve used separate systems for rotas, calendars, wages, holidays, HR and staff management. Most of them do one or two things well, but I would normally still end up with multiple apps, WhatsApp messages and bits of information all over the place. HouseDesk has made the day to day admin a lot simpler. This isn’t simply a clocking in and out app. It’s an all-round system that has streamlined how I manage the business and allows different levels of access for the team depending on their seniority. As the owner, I have full access and control, but I can decide exactly how much I want the GM, managers and team members to be able to see and access. The biggest thing for me though is that Mike actually listens. As I’m using the app on the ground every day, if I spot something and say, “It would be good if it did this”, Mike will review it and, where possible, add the changes. That’s quite refreshing, because a lot of software gets built by people who don’t actually understand what it’s like to run a busy venue. It’s simple, it does what I need it to do and it keeps getting better. I’d happily recommend HouseDesk to other operators.